Last updated: [January 20th, 2026]
At Divine Agege, we take pride in providing freshly baked, high-quality products. Due to the perishable nature of our items, we have the following refund policy in place.
All Sales Are Final
Because our products are freshly prepared food items:
- All sales are final
- We do not accept returns, exchanges, or cancellations once an order has been placed
Exceptions
Refunds or replacements will only be considered if:
- The issue is due to a verified error on our part (e.g., incorrect item or order mistake)
- The concern is reported within 24 hours of pickup or delivery
- Clear photo evidence is provided to support the claim
Approved refunds or replacements are issued at our discretion.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind
- Failure to pick up an order on time
- Improper storage or handling after pickup or delivery
- Taste preferences or subjective dissatisfaction
- Orders placed with incorrect pickup or delivery information
- Delays caused by traffic, weather, or other circumstances beyond our control
Custom, Bulk & Special Orders
- Custom, bulk, wholesale, or event orders are non-refundable and non-cancellable
- Once production begins, no changes, refunds, or credits will be issued
Delivery Issues
- Delivery times are estimates and not guaranteed
- Missed or failed deliveries due to incorrect customer information are non-refundable
How to Report an Issue
To report an order issue, please email us at:
📧 divineagegebread@gmail.com
Include:
- Your order number
- A brief description of the issue
- Clear photos of the product
All claims must be submitted within 24 hours of receipt.
Policy Updates
Divine Agege reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page.
